| If within 72 hours - there will be no refunds should the shuttle launch be rescheduled to a date outside of the dates of the guest's vacation. |
| In the event of a scrub once onboard tour vehicle or at KSCVC |
| Standard Launch Package - No refunds will be issued by Tour Operator. Guests will be transported to KSCVC for normal admission on the original launch date. Tour Operator will charge a nominal additional transport fee ($25.00 per person per day) for any guests that opt to return to view the next launch attempt from the main Visitor Complex, covering their transport costs. Their admission ticket from the original launch date is all they will need for reentry; this applies to all rescheduled launch dates for duration of their vacation. Lost or stolen admission tickets will not be replaced and a new admission would need to be purchased in addition to the $25.00 transportation charge. |
| VIP Package: Prior to guests having been transported to the LTT Viewing Site - No refunds will be issued by Tour Operator. Guests will be transported to KSCVC for normal admission day on the original launch date.· Any LTT held by those guests will be valid as either a retail or food voucher in the amount of $15. No change will be issued on these vouchers so guests are advised to use their tickets on purchases of at least $15. Tour Operator will give guests the option of keeping their LTT tickets and rescheduling for the next launch attempt. Their admission ticket from the original launch date is all they will need for reentry; this applies to all rescheduled launch dates for duration of their vacation. Tour Operator will charge a nominal additional transport fee ($25.00 per person per day) for these guests for each additional visit to KSCVC, covering their transport costs. Lost or stolen admission and LTT tickets will not be replaced and a new admission would need to be purchased for each in addition to the $25.00 transportation charge. |
| VIP Package: Once guests have been transported to the LTT Viewing Site - No refunds will be issued by Tour Operator. With transport to the viewing site having taken place, the LTT ticket will have been collected from the guest and will be considered used. It will not be valid for further use in any capacity. Guests will be offered the opportunity to return for the next launch attempt. They would view from the main visitor complex (not the LTT site). Their admission ticket from the original launch date is all they will need for reentry. Tour Operator will charge a nominal additional transport fee ($25.00 per person per day) for any guests that opt to return to view the next launch attempt from the main Visitor Complex, covering their transport costs.· Lost or stolen Maximum Access tickets will not be replaced and a new admission would need to be purchased in addition to the $25.00 transportation charge. |
| Important - Unfortunately, changes to launch and pickup schedules can and do occur quite frequently. Up-to-date Launch Excursion information is available by dialing: 407-352-4646, once connected simply press 7 Any changes to your excursion schedule can be heard here. It is your responsibility to check this information the evening prior to launch day. Failure to check this information may result in you missing your excursion without refund. KSCVC = Kennedy Space Center Visitor
Complex LTT = Launch Transportation Ticket (VIP ONLY) |
